Frequently Asked Questions
Explore the benefits of our advanced water systems and solutions, and find comprehensive answers to your most important questions about improving water quality.
General
What types of water treatment systems do you offer?
We provide a range of water treatment solutions, including water softeners, reverse osmosis systems, whole house filtration, aeration systems, UV water treatment, and comprehensive maintenance services. Our goal is to ensure that your water is clean, safe, and meets your specific needs.
Can you handle water treatment for both residential and commercial properties?
Yes, we provide tailored water treatment solutions for both residential and commercial properties, ensuring that each system meets the specific needs of the property.
What areas do you serve?
We serve all of eastern Washington, including the Tri-Cities, Yakima, Walla Walla, and the Lower Valley.
I don't know what kind of water treatment I need. What should I do?
If you're unsure about the best water treatment solution for your needs, don't hesitate to contact us for expert guidance. Our team will conduct a comprehensive assessment of your water quality and provide personalized recommendations to ensure you get the right treatment for your home. Schedule a consultation today to take the first step toward cleaner, healthier water.
What factors go into determining the right water treatment solution for me?
Several factors influence the selection of the ideal water treatment solution, including the source and quality of your water, your specific concerns or issues, the size of your household, and your budgetary considerations. A comprehensive water analysis and consultation with a qualified water treatment specialist can help determine the most suitable solution tailored to your needs.
What does your free water testing include?
Our free water testing provides a comprehensive analysis of your water quality, identifying any contaminants or issues that may need to be addressed. We’ll provide you with a detailed report and recommend the best solutions tailored to your specific water quality needs.
Are your water treatment systems covered by a warranty?
Yes, our water treatment systems come with manufacturer warranties that vary by product. Our team will provide you with detailed warranty information and ensure you understand the coverage and any maintenance requirements.
Water Softeners
What does a water softener do?
A water softener removes minerals like calcium and magnesium from hard water through a process called ion exchange, which helps prevent limescale buildup in pipes and appliances, leading to cleaner, softer water throughout your home.
What are the effects of hard water?
Common issues associated with hard water are scale buildup in pipes and appliances, dry skin and hair, and reduced effectiveness of soaps and detergents. By softening water, you can prolong the lifespan of your plumbing and appliances while also enjoying the benefits of softer, cleaner water for bathing, cleaning, and cooking.
How do I know if I need to purchase a water softener?
Assessing the need for a water softener involves considering factors such as the level of mineral content in your water, the frequency of appliance repairs due to scale buildup, and the effectiveness of your current water treatment methods. Contact us today to schedule a free water testing consultation and discover the right solution for your home.
Do you provide water softeners for businesses?
Yes, we provide water-softening solutions specifically designed for businesses. Our commercial-grade water softeners are ideal for reducing the hardness of your water, which can help prevent scale buildup in pipes and equipment, improve the efficiency of your appliances, and enhance the overall water quality in your facility. Whether you manage a hotel, office, restaurant, or any other type of business, we have the expertise to install and maintain a system that suits your needs.
Reverse Osmosis
What is a reverse osmosis system and how does it work?
A reverse osmosis (RO) system is an advanced water filtration technology that removes impurities using a fine filtration barrier. By applying pressure, the system forces water through this barrier, which filters out contaminants such as chemicals, metals, and microorganisms. The clean water passes through while the contaminants are left behind and flushed away.
What kinds of impurities can reverse osmosis systems eliminate?
Reverse osmosis systems are designed to remove a wide variety of impurities from water. They effectively filter out dissolved salts, chlorine, fluoride, lead, arsenic, nitrates, and even microorganisms like bacteria and viruses, ensuring high-quality, safe drinking water.
What maintenance is required for a reverse osmosis system?
Maintaining a reverse osmosis system involves regular checks and replacements of filters and the RO membrane. Pre-filters and post-filters typically need to be replaced every 6 to 12 months, while the RO membrane usually lasts 2 to 3 years. It's also important to clean the system periodically and ensure there are no leaks or blockages. Learn more about our maintenance services here.
Do you offer reverse osmosis systems for businesses?
We provide reverse osmosis (RO) systems for a wide range of business applications. Reverse osmosis is ideal for businesses needing pure water for beverage machines, contaminant-free water for aquariums, or to prevent water spots and deposits in car washes. Whatever your industry, we can tailor an RO solution to meet your specific needs.
Whole House Filtration
How does a whole house water filter operate?
The journey of water through a whole house filter begins as it enters your home from a natural source or municipal supply. Despite initial treatment, water can still carry contaminants like sediment, chemicals, and microorganisms. A whole house filter provides a multi-stage process to address these issues. Typically, water passes through a pre-filter to remove large particles, an activated carbon filter to reduce chemicals and odors, and a post-filter to catch any remaining impurities before reaching your taps.
What types of contaminants can a whole house water filter remove?
Whole house water filters are designed to tackle a broad range of contaminants. They can remove chlorine, sediment, heavy metals like iron and lead, sulfur, and other impurities that affect water quality. Advanced systems may also address more specific issues such as pesticide residues and industrial chemicals, depending on the filter's capabilities.
How do I know if my water needs a whole house filtration system?
Signs that your water might benefit from a whole house filtration system include strange tastes or odors, staining on fixtures and clothing, and scale buildup on appliances. If you experience any of these issues or if you're concerned about potential contaminants, a water quality test can provide detailed information and confirm whether a whole house filter is needed.
Do you offer whole building filtration systems for businesses?
Yes, we do. Whether you own a small restaurant or manage a large corporate office, the quality of water you provide your customers and employees matters. That’s why we offer a variety of clean water solutions for businesses, including water coolers and whole-building water filtration systems.
Aeration
What are the signs that my well water needs aeration?
If you notice unpleasant odors, cloudy or discolored water, excessive iron or manganese staining, or an overall poor taste, these could be indicators that your well water lacks adequate oxygen and could benefit from aeration. Proper aeration helps address these issues by increasing oxygen levels and improving water quality.
How does well water aeration improve water quality?
Aeration introduces oxygen into the well water, which helps to oxidize and remove undesirable elements like iron, manganese, and sulfur. This process enhances water clarity, reduces unpleasant smells, and minimizes staining and sediment build-up.
Can aeration improve the taste of my well water?
Yes, aeration can improve the taste of well water by reducing unpleasant odors and removing excess iron and sulfur, which are often responsible for bad taste. By increasing the oxygen levels in the water, aeration helps neutralize these taste-impacting substances.
UV Water Treatment
How does UV water treatment compare to traditional chemical disinfection methods?
UV treatment provides a chemical-free option that directly targets microorganisms without altering the water’s taste or adding any substances.
Are there specific types of contaminants that UV disinfection cannot address?
UV disinfection is effective against most microorganisms, but it does not remove chemical contaminants, sediments, or minerals. It is often used in conjunction with other water treatment methods, such as filtration, to address these additional concerns.
What factors should I consider when choosing a UV water treatment system?
Consider the size of your household, your water usage, and any specific contamination concerns to select the appropriate UV system for your needs. Contact us today to schedule a free water testing consultation and discover the right solution for your home.
Maintenance
What does your maintenance service include?
Our maintenance service covers a range of tasks, including checking and replenishing softener salt, inspecting water flow and tank conditions, monitoring water hardness, adjusting regeneration schedules, and performing sanitization. We ensure all aspects of your water system are operating at their best.
How often should I schedule maintenance for my water system?
We recommend scheduling maintenance at least once a year to keep your system running smoothly and to address any potential issues before they become major problems.
Why is regular water system maintenance important?
Regular maintenance helps prevent larger issues, ensures your system operates efficiently, and prolongs the lifespan of your equipment. It also helps maintain high water quality and performance.